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Return Policy

Your satisfaction means everything to us! We're proud to offer the highest quality customized apparel and the fastest turn-around time in the industry. Please let us know if you are not completely satisfied with your order so that we can promptly fix the problem to your satisfactory. If your custom apparel is misprinted, flawed, or damaged in any way, we will offer you a reprint or a full refund with no hassles. Returns aren’t put back on our warehouse shelves, as we can’t resell them. Just simply email us within 30 days of receiving your order. Simply contact us for instant help.

 

30-day Return Guarantee

Simply return your product within 30 days of your receipt date. If your custom apparel is misprinted, flawed, or damaged in any way, we will offer you a reprint or a full refund with no hassles. If it doesn’t fit or you don’t like it, you can also send it back. Refunding the purchase price is possible as long as you didn’t customize the product yourself.

 

Who will bear the return shipping costs?

If the return is not due to quality issues, buyer will bear the return shipping cost. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!

What happens to returns?

Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.


Donation: Reni will donate new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.


Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool.

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